Gloucester Motel and Restaurant

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Reviews of Gloucester Motel and Restaurant

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  M K Added September 24, 2017

  ★ ☆ ☆ ☆ ☆
  The lady (around 50s) at the reception was unprofessional and even a bit rude when she was explaining that they don't charge our credit card unless we show up in the hotel even though we had already paid online before we came! There Was no need for this way , customer service is about to be patient and explain more about your motel system to the client not to get inpatient and start to have attitude with the customer. Consider that the customer already used his/her credit card to book the room online already, so when the customer comes to hotel you ( the grumpy receptionist lady) ask him/her again for the credit card to pay for the room. You should understand that this looks Bazaar to anybody, as the customer think that you double charge him/her. So it won't hurt to explain NICELY your payment system to the client once more, THIS CALLED CUSTOMER SERVICE!
  The room was old and over pricey for it's condition!
  However it was good short holiday in Pemberton. We didn't let this annoy us and we enjoyed Pemberton.

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